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Terms And Conditions

Terms and Conditions

About Us: Puzzle This is part of the Mindrush Group, and is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@puzzlethis.co.uk.

Making A Purchase: Making a purchase is simple, just browse the on-line shop choose the puzzle you want and ‘Add to Cart’. Alternatively, you can email your order and your delivery details to sarah@puzzlethis.co.uk, and we will check availability and contact you via email or telephone to arrange payment. Note: For security reasons please do not include credit card or bank details in any emails. The method of payment we have chosen is Paypal as it is safe, reliable and easy to use.

Shipping And Handling
Mainland UK and Northern Ireland shipping is free for all orders over £20 and £1.95 for all orders under £20. To all other destinations shipping charges will vary, please contact
info@puzzlethis.co.uk for more information regarding these charges.

Please do not use the on-line shop for orders to be delivered outside mainland UK, email your order to orders@puzzlethis.co.uk and shipping costs will be calculated.
Delivery Schedule: We send each order on receipt of payment, and delivery in mainland UK will normally be within 2 – 5 business days.

Back Orders: If your requested item is not in stock, we will endeavour to order it for you. We will keep you up to date on the status of your order by email or telephone as you request. You may always cancel if you would prefer not to wait.

Contacting Us: If you wish to contact us, please email sarah@puzzlethis.co.uk, alternatively, you can telephone on 01428 714380 or write to us at: Puzzle This, Bracken, 91 Fairview Road, Headley Down, Hants. GU35 8JB. United Kingdom.

Privacy Policy: Puzzle This will not disclose buyers' information to third parties. Any data given to us will only be used to take and fulfil customer orders, for use by third parties for the purpose of delivery, and to administer and enhance the site and service. We will never send you any marketing emails or pass your information on to third parties.

Returns Policy: If you are not entirely satisfied with the state of your order on delivery, we will be happy to either replace the product or supply you with a 'Puzzle This' credit note of the same value. Please contact us to let us know what the problem is within 7 days of receipt. All returns are at your cost, but replacements will be sent free of charge.

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Note:

P&P is free for all UK orders over £20

P&P on all orders under £20 is £1.95

The correct postage option should be automatically be selected in the checkout. 
If you require special delivery please contact us and we will calculate the cost.